Retail Team Lead: Customer Experience & Operations

Meijer; Zionsville (IN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Indiana is seeking a dedicated store team leader to guide daily operations, champion exceptional customer experiences, and coach colleagues to meet service and sales goals. You will help schedule, train, and ensure adherence to company standards while fostering a constructive, inclusive work environment.

The role emphasizes supervision of checkout processes, merchandise rotation, and cross-training to develop talent and improve store performance.

Qualifications

• Customer service-focused with strong interpersonal skills.
• Excellent verbal and written communication.
• Ability to influence others and coach peers.
• Ability to quickly build rapport and gain trust.
• Experience mentoring and training team members.
• Retail or customer service experience preferred.
• Commitment to diversity and inclusion in the workplace.

Responsibilities

• Engage peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service excellence

Verbal and written communication

Influence others

Rapport building

Training and coaching

Retail or customer service experience

Inclusive environment advocacy

Job description

Meijer in Indiana is seeking a dedicated store team leader to guide daily operations, champion exceptional customer experiences, and coach colleagues to meet service and sales goals. You will help schedule, train, and ensure adherence to company standards while fostering a constructive, inclusive work environment.

The role emphasizes supervision of checkout processes, merchandise rotation, and cross-training to develop talent and improve store performance.