Retail Team Lead: Customer Experience & Merchandising

Bass Pro Shops; Scarborough (ME); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Discounts

Job summary

Bass Pro Shops in Scarborough, ME, is seeking a Team Lead to oversee a department, guide associates in sales and customer service, and ensure proper merchandising and inventory control. You will implement promotional activities, maintain planograms, and assist with staffing, training, and performance coaching.

The role emphasizes personal customer service excellence, product knowledge, and the ability to resolve issues with the GSM/DM and HR.

Qualifications

• Minimum requirements include a High School Diploma or equivalent.
• Experience in retail sales and supervisory roles is preferred.
• Strong customer service and merchandising skills are essential.

Responsibilities

• Lead department daily operations and direct associates in sales, stocking and merchandising.
• Execute pricing, planograms and promotions per corporate directives.
• Staff department, train, schedule and coach associates to deliver exceptional service.

Skills

Retail sales

Supervisory

Customer service

Merchandising

Product knowledge

Education

High School Diploma

Tools

POS system

Inventory management

Job description

Bass Pro Shops in Scarborough, ME, is seeking a Team Lead to oversee a department, guide associates in sales and customer service, and ensure proper merchandising and inventory control. You will implement promotional activities, maintain planograms, and assist with staffing, training, and performance coaching.

The role emphasizes personal customer service excellence, product knowledge, and the ability to resolve issues with the GSM/DM and HR.