Retail Team Lead: Customer Experience & Merchandising

Ultipro; Rapid City (SD); On-site; USD 42,000 - 60,000; Full time

Job summary

Fleet Farm in Rapid City, SD is seeking a Sales Team Lead who enjoys serving customers, mentoring others, and improving processes to ensure the best possible service. You will lead a team, manage daily merchandising, and deliver exceptional in-aisle experiences.

Ideally you have 1–3 years of retail or leadership experience and a proven ability to motivate a diverse team in a fast-paced environment. This on-site role requires flexibility including weekends and holidays.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• 1-3 years of previous related retail or leadership experience preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time team members.
• Demonstrated ability to act decisively and implement solutions.
• Demonstrated ability to multi-task and respond flexibly in a quick changing environment.

Responsibilities

• Train, develop, and lead Team Members within assigned zone.
• Responsible for assigning, prioritizing, and executing daily merchandising needs.
• Responsible for in-aisle customer service and experience.
• Responsible to ensure proper facing of products and general recovery of zone.
• Responsible for the consistent execution of price changes and tabloid set processes.
• Coordinate with the Resets and Project Coordinator for all floor merchandising resets and off shelf changes.
• Read and implement planograms based on established deadlines.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Customer service

Leadership

Team mentoring

Communication

People management

Education

High School Diploma or GED

Job description

Fleet Farm in Rapid City, SD is seeking a Sales Team Lead who enjoys serving customers, mentoring others, and improving processes to ensure the best possible service. You will lead a team, manage daily merchandising, and deliver exceptional in-aisle experiences.

Ideally you have 1–3 years of retail or leadership experience and a proven ability to motivate a diverse team in a fast-paced environment. This on-site role requires flexibility including weekends and holidays.