Store Lead — Customer Experience & Operations

Ultipro; Appleton (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through product knowledge, merchandising, and trip assurance. You will assist in opening/closing the store and develop leadership skills to move into a management role.

You will review store operations, act as Manager On Duty when needed, lead and train teammates, and uphold safety, stock, and guest-ready standards in a fast-paced retail environment.

Qualifications

• 2+ years of retail management or supervisory experience preferred.
• Proven ability to lead, coach and build teammate relationships in an environment of fast change.
• Direct and motivate a diverse teammate population that includes full-time and part-time team members.
• Demonstrated ability to act decisively in implementing solutions.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Demonstrated ability to multi-task and adapt in a quickly changing environment.
• Strong communication skills (oral and written) for effective team management.
• Be comfortable speaking and conducting training.

Responsibilities

• Review Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity.
• Act as Manager On Duty and oversee all areas of the store in the absence of other Managers.
• Ensure the Fleet Farm Reward Program is understood and executed by all employees.
• Train, develop, and supervise Team Members throughout the store.
• Maintain customer readiness standards and proper product facing and stock integrity.
• Coordinate with Management on Zone maintenance and special projects.
• Provide input to Sales Manager for performance reviews.
• Present a clean and inviting store to customers and team members.
• Support Loss Prevention efforts to reduce shrink.

Skills

Leadership

Coaching

Communication

Training

Organizational Skills

Retail Management

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through product knowledge, merchandising, and trip assurance. You will assist in opening/closing the store and develop leadership skills to move into a management role.

You will review store operations, act as Manager On Duty when needed, lead and train teammates, and uphold safety, stock, and guest-ready standards in a fast-paced retail environment.