Retail Team Lead - Customer Experience & Merchandising

Ultipro; Muskego (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fleet Farm in Muskego, WI is seeking a Sales Team Lead to deliver exceptional customer experiences through product knowledge and effective merchandising. The role focuses on coaching Team Members, executing merchandising plans, and maintaining a high standard of in-aisle service.

You will train and motivate a diverse team, manage price changes, and coordinate floor resets while promoting loyalty programs in a dynamic retail environment.

Qualifications

• The above requirements describe the essential capabilities for the role.
• Comfort with training and developing others in a retail setting.
• Ability to manage multiple priorities in a fast-paced environment.
• Focus on customer experience and product knowledge.

Responsibilities

• Train, develop, and lead Team Members within assigned zone.
• Prioritize and execute daily merchandising needs.
• In-aisle customer service and experience.
• Ensure proper facing of products and zone recovery.
• Consistently execute price changes and tabloid set processes.
• Coordinate with Resets and Project Coordinator for floor merchandising resets.
• Read and implement planograms based on deadlines.
• Promote Fleet Farm loyalty program and other initiatives.

Skills

Team leadership

Customer service

Coaching

Merchandising

Communication

Problem solving

Education

High School Diploma or GED

Job description

Fleet Farm in Muskego, WI is seeking a Sales Team Lead to deliver exceptional customer experiences through product knowledge and effective merchandising. The role focuses on coaching Team Members, executing merchandising plans, and maintaining a high standard of in-aisle service.

You will train and motivate a diverse team, manage price changes, and coordinate floor resets while promoting loyalty programs in a dynamic retail environment.