Retail Team Lead: Customer Experience & Merch Ops

FashionUnited; Gainesville (FL); On-site; USD 50,971,200 - 64,058,400; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded products

Entertainment, travel, fitness, and IT

401(k) plan with company matching

Medical and prescription coverage

Paid time off and holidays

Job summary

J.Crew Group in the United States is seeking an Assistant Manager for our retail division. You will support the Store Director and help drive profitability through strong customer connections, training the sales team, and brand engagement.

You will manage operations across Visual Merchandising, HR, and selling, recruit and develop staff, and lead initiatives to exceed goals while delivering best-in-class service. Flexible scheduling including nights, weekends and holidays is required.

Qualifications

• 1–2 years of retail management experience.
• Strong guidance to sales team and brand loyalty.
• Passion for fashion and trends.
• Ability to adapt strategies with leadership group.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Team training

Scheduling

Job description

J.Crew Group in the United States is seeking an Assistant Manager for our retail division. You will support the Store Director and help drive profitability through strong customer connections, training the sales team, and brand engagement.

You will manage operations across Visual Merchandising, HR, and selling, recruit and develop staff, and lead initiatives to exceed goals while delivering best-in-class service. Flexible scheduling including nights, weekends and holidays is required.