Retail Team Lead — Customer Experience & Innovation

Warby Parker; Thousand Oaks (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

Vacation days per year

Retirement savings plan (401(k))

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to elevate in-store experiences across our U.S. and Canada locations.

You will lead on the floor when a manager isn’t present, share Warby Parker’s story with customers, and contribute to process improvements and special projects. The ideal candidate has retail experience and at least 6 months in a leadership role, outstanding interpersonal skills, resilience under pressure, and a collaborative, entrepreneurial spirit that drives top

Qualifications

• Proven retail experience with customer focus and service mindset.
• At least 6 months in a management role.
• Strong interpersonal and communication skills for customer interactions.

Responsibilities

• Lead on the floor, on- or off-floor duties when a manager is not present.
• Drive exceptional customer service and product knowledge.
• Open and close the store as needed and support front-of-house operations.
• Collaborate with teammates to ideate process improvements and special projects.

Skills

Retail experience

Management experience

Interpersonal skills

Communication skills

Customer service

Adaptable

Team leadership

Problem-solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to elevate in-store experiences across our U.S. and Canada locations.

You will lead on the floor when a manager isn’t present, share Warby Parker’s story with customers, and contribute to process improvements and special projects. The ideal candidate has retail experience and at least 6 months in a leadership role, outstanding interpersonal skills, resilience under pressure, and a collaborative, entrepreneurial spirit that drives top