Retail Team Lead - Customer Experience & Growth

Gap; West Long Branch (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k)

Employee stock purchase plan

Medical, dental, vision & life ins.

Job summary

Gap Inc. is hiring a store team member in New Jersey to support leadership in delivering a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and ensure tasks are completed efficiently while maintaining compliance.

The role emphasizes omnichannel execution, collaboration with leadership, and flexibility across shifts, including evenings and weekends. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Consistently treat all customers and employees with respect.
• Promote customer loyalty by educating customers about our loyalty programs.
• Lead by example of the brand's selling behaviors with every customer.
• Support sales leader during non-peak hours, with the customer as the primary focus.
• Collaborate with the store leadership team to complete tasks in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support opening/closing checklists and after-hours work as needed.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Responsibilities

• Distribute leadership by role-modeling selling behaviors to deliver a best-in-class customer experience.
• Assist store leadership to execute tasks efficiently and maintain productivity.
• Educate customers on loyalty programs to strengthen retention and spend.
• Be available during non-peak hours to support the customer-first approach.
• Collaborate with team to ensure tasks are completed on time and accurately.
• Develop product lifecycle knowledge and share insights with teammates.
• Assist with opening and closing procedures as needed.
• Use omni-channel channels to create a seamless shopping experience.
• Comply with all store policies and regulatory standards.

Job description

Gap Inc. is hiring a store team member in New Jersey to support leadership in delivering a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and ensure tasks are completed efficiently while maintaining compliance.

The role emphasizes omnichannel execution, collaboration with leadership, and flexibility across shifts, including evenings and weekends. Competitive hourly pay and comprehensive benefits are offered.