Retail Team Lead - Customer Experience & Ops

Gap; Freehold (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap Inc. is seeking a retail associate in Freehold, New Jersey to support store leadership and deliver a best-in-class customer experience. You will model selling behaviors, educate customers on loyalty programs, and help ensure tasks are completed with accuracy and speed.

You will work at the sales floor, stockroom, and office, handling opening/closing checklists and leveraging omni-channel tools to assist customers. The role requires a flexible schedule and the ability to lift up to 30 pounds.

Qualifications

• Provide a best-in-class customer experience and support store leadership.
• Educate customers about loyalty programs and brand selling behaviors.
• Be flexible with scheduling, including holidays, evenings, and weekends.

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about loyalty programs.
• Model brand selling behaviors with every customer to deliver exceptional experiences.
• Support sales leadership during non-peak hours with the customer as the primary focus.
• Collaborate with employees to ensure tasks are completed in a timely and efficient manner.
• Build and share product lifecycle expertise.
• Assist with opening/closing checklists and omni‑channel customer experiences.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Team collaboration

Flexibility

Technology skills

Physical stamina

Job description

Gap Inc. is seeking a retail associate in Freehold, New Jersey to support store leadership and deliver a best-in-class customer experience. You will model selling behaviors, educate customers on loyalty programs, and help ensure tasks are completed with accuracy and speed.

You will work at the sales floor, stockroom, and office, handling opening/closing checklists and leveraging omni-channel tools to assist customers. The role requires a flexible schedule and the ability to lift up to 30 pounds.