Retail Team Lead - Customer Experience & Growth

VF Corporation; Towson (MD); On-site; USD 46,000 - 69,000; Full time

Job summary

The North Face is seeking an Assistant Store Manager in Towson, MD to lead a team of Brand Advocates and deliver a best-in-class shopping experience. You will partner with the Store Manager to drive profitability through exceptional customer engagement, merchandising, and day-to-day operations.

You will also recruit, train, and develop staff while upholding brand standards. Ideal candidates have 2+ years of retail leadership experience, strong communication skills, and the ability to manage in a

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience valued most.

Responsibilities

• Lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experience reflecting brand values.
• Partner with Store Manager to drive profitability through customer engagement, merchandising, operations, and community connection.
• In Store Manager's absence, assume full store responsibility.
• Support recruitment, hiring, and onboarding with high-caliber talent and provide ongoing training and feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Manage expenses, control shrink, and drive profitability.
• Promote a respectful, inclusive environment and support inventory management.

Skills

Sales leadership

Coaching

Communication

Flexibility

Independent work

Retail software

Word processing

Spreadsheets

Education

High School Diploma or equivalent

Tools

Retail software tools

Word processing

Spreadsheets

Job description

The North Face is seeking an Assistant Store Manager in Towson, MD to lead a team of Brand Advocates and deliver a best-in-class shopping experience. You will partner with the Store Manager to drive profitability through exceptional customer engagement, merchandising, and day-to-day operations.

You will also recruit, train, and develop staff while upholding brand standards. Ideal candidates have 2+ years of retail leadership experience, strong communication skills, and the ability to manage in a