Store Leader: Customer Experience & Growth

The North Face; San Diego (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

The North Face is seeking an Assistant Store Manager in San Diego to lead a team of Brand Advocates, delivering exceptional customer experiences aligned with our brand values. You will partner with the Store Manager to drive profitability through sales, merchandising, and operations while maintaining an inclusive, high-performing store environment.

The role requires 2+ years of retail leadership, strong communication skills, and the ability to coach and develop a diverse team.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experience.
• Partner with the Store Manager to drive profitability through customer engagement, merchandising, operations, and community connection.
• In the Store Manager’s absence, assume full responsibility for the store.
• Recruiting, hiring, and onboarding with high-caliber talent; provide ongoing training and feedback.
• Ensure compliance with company policies and operational standards; manage expenses and shrink.

Education

High School Diploma or equivalent preferred

Job description

The North Face is seeking an Assistant Store Manager in San Diego to lead a team of Brand Advocates, delivering exceptional customer experiences aligned with our brand values. You will partner with the Store Manager to drive profitability through sales, merchandising, and operations while maintaining an inclusive, high-performing store environment.

The role requires 2+ years of retail leadership, strong communication skills, and the ability to coach and develop a diverse team.