Retail Team Lead: Customer Experience & Growth

Cabela's Incorporated; Garner (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Garner, NC is seeking a Team Lead - Customer Service to guide daily activities of department associates, ensure outstanding guest experiences, and drive store objectives. You will oversee merchandising execution, staff scheduling, training, and performance coaching to promote a positive, service‑oriented environment.

As a frontline leader, you’ll analyze reports, communicate with management, and coordinate events and promotions while maintaining pricing integrity and inventory

Qualifications

• Minimum Degree Required: High School Diploma or equivalent
• Experience: 2 to 4 years in Retail Sales
• Supervisory experience is a plus

Responsibilities

• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists and executes merchandising directives.
• Maintains pricing and UPC integrity; coordinates training and staff schedules.
• Assists in staffing, interviewing, and performance coaching.
• Ensures a pleasant and productive shopping experience for customers.

Skills

Customer service

Leadership

Communication

Staff scheduling

Sales

Education

High School Diploma

Tools

POS systems

Inventory software

Excel

Job description

Bass Pro Shops in Garner, NC is seeking a Team Lead - Customer Service to guide daily activities of department associates, ensure outstanding guest experiences, and drive store objectives. You will oversee merchandising execution, staff scheduling, training, and performance coaching to promote a positive, service‑oriented environment.

As a frontline leader, you’ll analyze reports, communicate with management, and coordinate events and promotions while maintaining pricing integrity and inventory