Retail Department Lead & Customer Experience Coach

Bass Pro, LLC; Odessa (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Team Leader to direct department associates in daily tasks, merchandising, inventory control, pricing, and customer service. The role reports to the GSM/DM and focuses on achieving sales and service excellence across the department.

You will lead, train, and schedule staff, coordinate events, and maintain pricing integrity while upholding company policies and delivering a legendary customer experience.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in retail sales; supervisory experience a plus.
• Proven ability to lead, train and schedule staff.

Responsibilities

• Direct daily activities of department associates.
• Maintain merchandising plans and pricing per corporate directives.
• Deliver exceptional customer service and resolve issues.
• Assist in staffing and performance evaluations.

Skills

Retail leadership

Customer service

Communication

Team motivation

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

PC-based spreadsheets

Job description

Bass Pro Shops is seeking a Team Leader to direct department associates in daily tasks, merchandising, inventory control, pricing, and customer service. The role reports to the GSM/DM and focuses on achieving sales and service excellence across the department.

You will lead, train, and schedule staff, coordinate events, and maintain pricing integrity while upholding company policies and delivering a legendary customer experience.