Retail Team Lead & Customer Experience Coach

T-Mobile; McAlester (OK); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Disability insurance

Life insurance

Mobile service & home internetDiscount

Transit programs

Job summary

T-Mobile in the United States is seeking a Retail Team Leader to drive sales and customer service excellence at a store level. You will coach and develop team members, guide store operations, and ensure adherence to merchandising standards to achieve targets.

The role emphasizes product knowledge, customer focus, and leadership effectiveness to contribute to overall store performance and customer satisfaction.

Qualifications

• High school diploma or GED is required; retail experience preferred.
• Minimum 1 year of customer service or sales experience in retail.
• Strong coaching and leadership capabilities are essential.

Responsibilities

• Lead and develop retail team to achieve sales targets and service excellence.
• Coach staff on product knowledge, customer interaction, and procedures.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor expenses, discounts, and credits to support financial goals.
• Oversee customer wait times and ensure needs are met through teamwork.
• Stay current on products and leadership practices to act as a resource.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Retail Team Leader to drive sales and customer service excellence at a store level. You will coach and develop team members, guide store operations, and ensure adherence to merchandising standards to achieve targets.

The role emphasizes product knowledge, customer focus, and leadership effectiveness to contribute to overall store performance and customer satisfaction.