Retail Team Leader & Customer Experience Coach

T-Mobile; Mountain Iron (MN); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays (4 weeks)

Job summary

T-Mobile seeks a store leadership professional to guide the retail team in delivering customer-focused service and strong sales results. You will coach, train and manage store operations to meet customer needs and drive performance.

Responsibilities include coaching staff on product knowledge, maintaining store standards, and controlling expenses while supporting business growth. Must have a high school diploma and customer service/sales experience. Equal opportunity employer.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Sales Performance Coaching

Team Coaching

Communication

Customer Engagement

Escalation Resolution

Performance Monitoring

Talent Development

Education

High School Diploma/GED

Job description

T-Mobile seeks a store leadership professional to guide the retail team in delivering customer-focused service and strong sales results. You will coach, train and manage store operations to meet customer needs and drive performance.

Responsibilities include coaching staff on product knowledge, maintaining store standards, and controlling expenses while supporting business growth. Must have a high school diploma and customer service/sales experience. Equal opportunity employer.