Retail Team Lead & Customer Experience Champion

Centra; Westport (CT); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Centra in Westport is seeking a Supervisor to lead and motivate the store team, ensuring day-to-day operations run smoothly and customers receive excellent service. The role emphasizes building a capable team, delivering consistent customer care, and upholding store standards in a dynamic retail setting.

The successful candidate will develop staff, manage duties, and maintain high service levels while welcoming new initiatives and evolving with the business needs.

Formación

• 2 years of customer service experience is desirable.
• Excellent communication skills are required.
• Ability to work in a fast-paced, team environment and multitask.

Responsabilidades

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Conocimientos

Customer service experience

Excellent communication

Teamwork

Multitasking

Organizational skills

Delegation

Descripción del empleo

Centra in Westport is seeking a Supervisor to lead and motivate the store team, ensuring day-to-day operations run smoothly and customers receive excellent service. The role emphasizes building a capable team, delivering consistent customer care, and upholding store standards in a dynamic retail setting.

The successful candidate will develop staff, manage duties, and maintain high service levels while welcoming new initiatives and evolving with the business needs.