Guest Experience & Sales Leader

ALO; Westport (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical/dental/vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO in Westport, CT seeks a Sales & Service Lead to elevate guest experience on the floor. You will coach and support team members, drive engagement and education, and build a sanctuary-like environment that differentiates our store.

The role combines sales leadership with people development and business partnership, requiring strong communication, a client-centric mindset, and hands-on leadership to guide operations and ensure targets are met.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership with decision-making ability.
• Open to giving and receiving feedback for growth.
• Self-motivated with results focus, both individually and in a team.
• Excellent interpersonal and written communication skills.
• Aligns with ALO Guiding Principles.

Responsibilities

• Lead exceptional guest experience on the floor through guest connection and product education.
• Maintain daily client relationships and drive sales initiatives.
• Analyze reports to strategize and implement action plans for growth.
• Ensure effective sales floor coverage with workforce solutions and selling initiatives.

Skills

Client-facing sales

Leadership

Feedback culture

Communication

Mobility on floor

Guest education

Team development

Education

Experience in retail leadership

Job description

ALO in Westport, CT seeks a Sales & Service Lead to elevate guest experience on the floor. You will coach and support team members, drive engagement and education, and build a sanctuary-like environment that differentiates our store.

The role combines sales leadership with people development and business partnership, requiring strong communication, a client-centric mindset, and hands-on leadership to guide operations and ensure targets are met.