Retail Team Lead & Customer Experience

Lids; King of Prussia (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Employee discount and bonus potential

Job summary

Lids is hiring an Assistant Store Manager in King of Prussia to lead daily store operations, coach associates, and deliver exceptional customer service. You will oversee scheduling, training, and performance, ensuring visual standards and loss-prevention measures are followed. This role reports to the Store Manager.

The position emphasizes a positive, inclusive work environment and opportunities for career development with a focus on sales excellence and customer experience.

Qualifications

• Ability to drive sales and minimize loss.
• Strong interpersonal and communication skills.
• Ability to work without direct supervision.

Responsibilities

• Act as Manager on duty for scheduling issues and complaints.
• Lead and train store associates using LIDS Training Programs.
• Maintain professional store appearance and adherence to Dress Code.

Skills

Sales results

Interpersonal skills

Verbal communication

Independent work

Job description

Lids is hiring an Assistant Store Manager in King of Prussia to lead daily store operations, coach associates, and deliver exceptional customer service. You will oversee scheduling, training, and performance, ensuring visual standards and loss-prevention measures are followed. This role reports to the Store Manager.

The position emphasizes a positive, inclusive work environment and opportunities for career development with a focus on sales excellence and customer experience.