Retail Team Lead: Coaching & Ops Excellence

Goodwill of Central & Southern Indiana; Salem (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health plan

Paid time off

Daily pay options

Discount program

Job summary

The Store Team Leader at Goodwill of Central & Southern Indiana in Salem, IN assists the Store Leader and management team to achieve store goals. You will make judgments involving customers, staff, operations, and compliance with company policies.

Key duties include coaching hourly employees, participating in recruitment, and pursuing staff development; managing day-to-day operations and efficiency improvements; tracking sales, donations, and resources while aligning with Goodwill's mission.

Qualifications

• Degree and Credential Requirements - NONE; prior experience and capability are valued.
• Supervisory Expertise - Oversees work of others in a service-related setting.
• Coaching - Provides timely guidance and feedback to improve skills.
• Communication Skills - Clear verbal and written communication with customers and team.
• Customer Focus - Delivers excellent service and understands customer needs.
• Technical Knowledge - Basic computer and internet navigation skills.
• Results-Oriented - Focused on achieving goals and targets.
• Critical Thinking - Uses judgment to solve problems.
• Ethical - Adheres to procedures and Goodwill values.

Responsibilities

• Coaches and trains hourly employees; participates in recruitment and interviewing as needed.
• Manages day-to-day operations and seeks efficiency improvements; upholds Goodwill mission and values with customers.
• Monitors resources, tracks sales, donations, and production goals to support store performance.

Skills

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Tools

Computers & Internet navigation

Job description

The Store Team Leader at Goodwill of Central & Southern Indiana in Salem, IN assists the Store Leader and management team to achieve store goals. You will make judgments involving customers, staff, operations, and compliance with company policies.

Key duties include coaching hourly employees, participating in recruitment, and pursuing staff development; managing day-to-day operations and efficiency improvements; tracking sales, donations, and resources while aligning with Goodwill's mission.