Retail Tax Expert & Community Advocate

Intuit, Inc.; Carrollton (TX); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

401(k) with match

Employee stock purchase plan

Job summary

Intuit, Inc. is hiring TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations across the United States. You will prepare tax returns, provide expert tax guidance, and help clients navigate tax scenarios while building local relationships.

The role emphasizes community outreach, on-site service, and a strong customer focus. A valid professional license, active PTIN, and willingness to work 20+ hours weekly in a front‑facing retail environment are required.

Qualifications

• Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred.
• Have an active PTIN as required by law to file taxes.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.
• Familiarity with Circular 230
• Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing
• Must be willing to wear a TurboTax uniform
• Must be willing to work in a front facing retail environment

Responsibilities

• Be a proactive community ambassador representing TurboTax locally and engaging with prospects to convert them into clients.
• Provide hands-on tax advice and complete preparation services for TurboTax customers.
• Deliver a best-in-class customer experience and build long-term client relationships.
• Work onsite at a TurboTax retail or flagship location and collaborate with marketing to grow the client base.

Education

EA/CPA/attorney license

PTIN required

State licenses/certificates

3+ years tax prep experience

Tools

Tax prep software

CRM/sales tools

Job description

Intuit, Inc. is hiring TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations across the United States. You will prepare tax returns, provide expert tax guidance, and help clients navigate tax scenarios while building local relationships.

The role emphasizes community outreach, on-site service, and a strong customer focus. A valid professional license, active PTIN, and willingness to work 20+ hours weekly in a front‑facing retail environment are required.