Retail Support Specialist — Customer Impact & Growth

DSI; Baton Rouge (LA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Career growth opportunities

Wireless discount (50% AT&T)

Paid vacation and sick days

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing, account updates, device support, and service queries with a customer-first approach.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems on the sales floor. Flexible scheduling is expected to meet business needs.

Qualifications

• Proven customer service excellence and professional communication.
• Ability to handle high-stress or escalated situations with poise.
• Proficient multitasking across complex systems.
• Strong problem-solving and attention to detail.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues in a fast-paced retail setting.
• Maintain professionalism and quality of service during peak traffic and escalated situations.
• Collaborate with cross-functional teams to ensure customer issues are resolved promptly.

Skills

Customer service

Strong communication

Multitasking

Detail-oriented

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing, account updates, device support, and service queries with a customer-first approach.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems on the sales floor. Flexible scheduling is expected to meet business needs.