Retail Support Specialist: Customer Care & Tech Help

DSI Systems, Inc.; Salt Lake City (UT); Ibrido; USD 46.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation

Profit sharing

AT&T discount 50%

Paid training

Advancement opportunities

Descrizione del lavoro

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline service to AT&T customers in busy retail settings.

You will engage with customers and store staff to resolve account, billing, device, and service questions, maintaining calm and professional communication. In this role you’ll navigate multiple systems, document interactions, and meet performance metrics while providing in-store support, planograms, inventory accuracy, and strong collaboration with cross-functional

Competenze

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Mansioni

• Provide friendly, solution-focused support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device, and service inquiries.
• Troubleshoot wireless devices and network issues.
• Maintain professionalism during peak traffic and escalations.
• Collaborate with cross-functional teams to resolve issues.

Conoscenze

Customer service

Communication skills

High-stress handling

Multitasking

Problem-solving

Flexible hours

Descrizione del lavoro

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline service to AT&T customers in busy retail settings.

You will engage with customers and store staff to resolve account, billing, device, and service questions, maintaining calm and professional communication. In this role you’ll navigate multiple systems, document interactions, and meet performance metrics while providing in-store support, planograms, inventory accuracy, and strong collaboration with cross-functional