Retail Support Specialist — Fast-Paced Customer Care

DSI; Sequim (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Starting pay

Training

Team environment

Career growth

Insurance

401k

Paid time off

Profit sharing

Wireless discount

Paid training

Advancement

Job summary

DSI in the United States is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns, while maintaining professionalism in a dynamic retail setting.

The role requires strong communication, resilience, and comfort with technology, plus the ability to troubleshoot wireless devices and navigate multiple systems.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, and device support.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments with professionalism during peak traffic.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexibility

Job description

DSI in the United States is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns, while maintaining professionalism in a dynamic retail setting.

The role requires strong communication, resilience, and comfort with technology, plus the ability to troubleshoot wireless devices and navigate multiple systems.