Retail Support & Customer Care Pro

DSI; Eau Claire (WI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Training programs

Career growth

Team environment

Discounts

Job summary

DSI is seeking a Retail Support Specialist to provide hands-on, frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced settings.

The role requires strong communication, composure under pressure, and the ability to troubleshoot wireless devices while maintaining high service standards. Training is provided and growth opportunities exist within our team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Flexibility with hours

Job description

DSI is seeking a Retail Support Specialist to provide hands-on, frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced settings.

The role requires strong communication, composure under pressure, and the ability to troubleshoot wireless devices while maintaining high service standards. Training is provided and growth opportunities exist within our team.