Retail Support Specialist: Customer Care & Tech Support

DSI; Pennsylvania; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training programs

Healthcare available on first day

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI in the United States is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle account, billing, device and service inquiries with a focus on accuracy and courtesy.

This role requires calm under pressure, clear communication, and the ability to navigate multiple systems while delivering in-store support and resolving issues promptly.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Flexibility to work evenings, weekends, or holidays as needed.
• Experience in wireless retail or tech support is a plus.

Responsibilities

• Provide professional, friendly support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, accounts, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain accuracy and professionalism in high-volume environments.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI in the United States is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle account, billing, device and service inquiries with a focus on accuracy and courtesy.

This role requires calm under pressure, clear communication, and the ability to navigate multiple systems while delivering in-store support and resolving issues promptly.