Retail Support Specialist: Customer Care & Tech Help

DSI; Salt Lake City (UT); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation and sick days

Profit sharing

AT&T wireless discount

Paid training

Career advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You'll engage directly with customers and partners to resolve account, billing, and device concerns in a fast-paced setting.

The role requires strong communication, calm problem-solving, and the ability to operate across multiple systems. Training is provided, with a focus on delivering exceptional customer experiences.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.

Skills

Customer service

De-escalation

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You'll engage directly with customers and partners to resolve account, billing, and device concerns in a fast-paced setting.

The role requires strong communication, calm problem-solving, and the ability to operate across multiple systems. Training is provided, with a focus on delivering exceptional customer experiences.