Retail Support Specialist

Jobvite, Inc.; Palo Alto (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Life Insurance

AD&D

Long Term Disability Insurance

Employee Discount

Paid Time Off

Paid Holidays

FSA Options

Job summary

FASHIONPHILE in Palo Alto, CA is seeking a Retail Business Support Specialist to manage back-of-house duties, inventory, shipping, and returns, reporting to local leadership and partnering with the Sales Specialist. You will unload packages, prepare shipments, pull products, answer phones, scan and organize, and process returns in a fast-paced environment, with emphasis on accuracy and customer service.

This role offers medical, dental, vision coverage, 401(k) with match, paid time off and more

Qualifications

• GED or equivalent experience.
• Prior shipping and order fulfillment experience.
• Experience in fast-paced retail environment.
• Retail/operational experience handling product.
• Ability to lift up to 30 lbs.
• Basic computer skills.
• Ability to multitask.
• Nice to have: handheld scanners experience.

Responsibilities

• Unload, sort, unpack, and break down boxes from Fashionphile Courier.
• Prepare customer products for shipping per packaging guidelines, including labels.
• Pull products for customers and support scheduling.
• Answer phones and support client scheduling.
• Scan and organize products; process customer and retail returns.

Skills

Shipping & fulfillment

Customer support

Multitasking

Basic computer skills

Physical stamina

Handheld scanners (nice to have)

Education

GED or equivalent experience

Tools

Handheld scanners

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity:

The Retail Business Support Specialist role will support our FASHIONPHILE retail Palo Alto, CA location in managing all 'back of house' responsibilities, including pulling inventory, customer support, shipping out new product, and receiving new products and returns. They will report directly to the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

What We’re Looking For:

• GED or equivalent experience
• Prior Experience working in shipping and order fulfillment
• Experience working in a fast‑paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbs
• Basic computer skills
• Ability to successfully multitask
• Nice to Have: Experience working with handheld scanners

What We Offer:

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $20/HR for all New Hires into FASHIONPHILE's retail Palo Alto, CA location.