Retail Support Specialist

Fashionphile; Palo Alto (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) with generous match

Paid Time off & Holidays

Employee Discount

Job summary

FASHIONPHILE is seeking a Retail Business Support Specialist to join our Palo Alto, CA store team. You will handle back-of-house tasks including inventory handling, shipping, and returns, while supporting the Sales Specialist and leadership.

The role requires GED or equivalent, prior shipping/order fulfillment and retail experience, and the ability to lift up to 30 lbs. This position starts at $20/hour for new hires. We offer comprehensive benefits and an equal opportunity workplace.

Qualifications

• GED or equivalent experience.
• Experience shipping and order fulfillment in a fast-paced retail environment.
• Ability to multitask and work efficiently under pressure.
• Ability to lift up to 30 lbs and perform physical tasks as needed.

Responsibilities

• Unload, sort, unpack, and break down incoming packages.
• Prepare customer products for shipping per guidelines and generate labels.
• Pull products for customers and assist with returns and exchanges.
• Answer phones and support client scheduling; maintain product organization.

Skills

Multitasking

Customer service

Phone support

Retail experience

Handheld scanners

Education

GED or equivalent experience

Job description

Description FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

Description FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Retail Business Support Specialist role will support our FASHIONPHILE retail Palo Alto, CA location in managing all ‘back of house’ responsibilities, including pulling inventory, customer support, shipping out new product, and receiving new products and returns. They will report directly to the local leadership team and be a close partner to the Sales Specialist.

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

What We’re Looking For

• GED or equivalent experience
• Prior Experience working in shipping and order fulfillment
• Experience working in a fast-paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbs
• Basic computer skills
• Ability to successfully multitask
• Nice to Have: Experience working with handheld scanners

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $20/HR for all New Hires into FASHIONPHILE's retail Palo Alto, CA location.

FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].