Retail Support Specialist

FASHIONPHILE; Del Mar (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) with generous match

Free Life Insurance and AD&D

Long Term Disability Insurance

Employee Discount

Paid Time off, Paid Sick Time, andPaid

Job summary

FASHIONPHILE is seeking a Retail Support Specialist for our Del Mar, CA location to handle back‑of‑house tasks including inventory pulling, shipping, receiving new products and returns, and customer support. You will work closely with the Sales Specialist and local leadership to ensure smooth store operations.

The role requires GED or equivalent experience, prior shipping/order fulfillment experience, and capability to multitask in a fast-paced retail environment.

Qualifications

• GED or equivalent experience.
• Experience in shipping and order fulfillment.
• Experience in a fast-paced retail environment.
• Retail or operational experience handling product.
• Ability to lift/carry up to 30 lbs.
• Basic computer skills.
• Nice to have: Handheld scanner experience.

Responsibilities

• Unload, sort, unpack and break down boxes for all incoming packages.
• Prepare customer products for shipping according to guidelines, including labels.
• Pull products for customers.
• Answer phones and support client scheduling.
• Scan and organize products.
• Process customer & retail returns.

Skills

Shipping & order fulfillment

Retail experience

Customer support

Multitasking

Basic computer skills

Handheld scanners (nice to have)

Education

GED or equivalent experience

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

The Retail Support Specialist role will support our FASHIONPHILE retail Del Mar, CA location in managing all ‘back of house’ responsibilities including inventory pulling, customer support, shipping out of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

What We’re Looking For

• GED or equivalent experience
• Prior Experience working in shipping and order fulfillment
• Experience working in a fast-paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbs
• Basic computer skills
• Ability to successfully multitask
• Nice to Have: Experience working with handheld scanners

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate

This position begins at $18/HR for all New Hires into FASHIONPHILE's retail Del Mar, CA location.