Retail Support Specialist

FASHIONPHILE; San Diego (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

FSA options

Paid time off

401(k)

Life insurance

Disability insurance

Employee discount

Job summary

FASHIONPHILE is seeking a Retail Support Specialist for our Del Mar, CA location to handle back-of-house tasks such as inventory pulling, shipping, receiving new products and returns, and coordinating with the Sales Specialist. You will support customer inquiries and scheduling while upholding brand standards.

Ideal candidates have experience in shipping and order fulfillment in a fast-paced retail setting, can lift up to 30 lbs, and are comfortable with basic computer tasks and handheld

Qualifications

• GED or equivalent experience required.
• Experience in shipping and order fulfillment preferred.
• Experience in a fast-paced retail environment is a plus.
• Ability to lift/carry up to 30 lbs and multitask effectively.

Responsibilities

• Unload, sort, unpack, and break down incoming packages.
• Prepare customer products for shipping with labels per guidelines.
• Pull products for customers and support scheduling.
• Answer phones and manage client scheduling.
• Scan and organize products; process returns.

Skills

Multitasking

Retail experience

Shipping & fulfillment

Product handling

Basic computer skills

Lifting 30 lbs

Education

GED or equivalent

Tools

Handheld scanners

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Retail Support Specialist role will support our FASHIONPHILE retail Del Mar, CA location in managing all ‘back of house’ responsibilities including inventory pulling, customer support, shipping out of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist.

Responsibilities include:

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

What We’re Looking For

• GED or equivalent experience
• Prior Experience working in shipping and order fulfillment
• Experience working in a fast-paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbsBasic computer skills
• Ability to successfully multitask
• Nice to Have: Experience working with handheld scanners

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate

This position begins at $18/HR for all New Hires into FASHIONPHILE's retail Del Mar, CA location.