Retail Support & Solutions Specialist

Wilson Bank & Trust; Lebanon (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Wilson Bank & Trust in Lebanon, TN is seeking a Retail Support Specialist to assist retail staff with guidance, information, and solutions on operations, policies, and procedures. You will respond to inquiries, escalate when needed, and help ensure customer and staff needs are met with accuracy.

This role emphasizes collaboration across teams, documentation, and training support, with a strong focus on service excellence, integrity, and timely communication.

Qualifications

• High school diploma or GED required.
• 2 years of related experience preferred.
• 2 years of bank experience preferred or equivalent education/experience.
• Proficient with Microsoft Office; ability to learn new software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and integrity.

Responsibilities

• Provide guidance, information, and solutions regarding retail operations, policies, and procedures.
• Respond to inquiries and issues promptly; prioritize issues appropriately.
• Collaborate with teams to resolve complex issues and escalate when needed.
• Maintain records of inquiries and resolutions.
• Prepare and maintain monthly retail office reports.
• Support training and documentation efforts with Learning & Development.
• Assist with policy content and compliance.

Skills

Customer service

Communication

Interpersonal skills

Integrity

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wilson Bank & Trust in Lebanon, TN is seeking a Retail Support Specialist to assist retail staff with guidance, information, and solutions on operations, policies, and procedures. You will respond to inquiries, escalate when needed, and help ensure customer and staff needs are met with accuracy.

This role emphasizes collaboration across teams, documentation, and training support, with a strong focus on service excellence, integrity, and timely communication.