Retail Support Specialist: Customer Care & Tech Help

DSI; San Jose (CA); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, Lifeinsurance

401k Plan with employer matching

Paid vacation, personal/sick days, and

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement opportunities

Descrizione del lavoro

DSI is seeking a Retail Support Specialist to deliver frontline customer service inside national retail environments for AT&T customers. You will resolve billing, account updates, plan changes, device support, and service concerns while troubleshooting wireless devices and networks.

The role requires strong communication, calm composure, and the ability to work in high-volume settings, with flexibility for evenings, weekends, and holidays. Training and career growth are provided.

Competenze

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient multitasking and navigating multiple systems.
• Detail-oriented with strong problem-solving abilities.

Mansioni

• Provide professional, friendly customer support inside national retail locations.
• Resolve inquiries related to billing, accounts, plan changes and device support.
• Troubleshoot wireless devices and network issues in a fast-paced setting.
• Document interactions thoroughly and adhere to privacy standards.
• Collaborate with cross-functional teams and store leadership to improve service.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Adaptability

Descrizione del lavoro

DSI is seeking a Retail Support Specialist to deliver frontline customer service inside national retail environments for AT&T customers. You will resolve billing, account updates, plan changes, device support, and service concerns while troubleshooting wireless devices and networks.

The role requires strong communication, calm composure, and the ability to work in high-volume settings, with flexibility for evenings, weekends, and holidays. Training and career growth are provided.