Retail Support Associate - Madison Flagship

Brobston Group LLC; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Brobston Group LLC seeks a Retail Support Associate in New York to assist with shipments, inventory, and selling-floor activities. You will maintain stock areas and cash wraps, assist client advisors, and support year-end inventory and transfers.

This role requires a detail-oriented, professional team player with strong communication and problem-solving skills, and the ability to work varied hours including nights, weekends, and holidays.

Qualifications

• Detail oriented and accurate in completing tasks.
• Strong communication and teamwork skills.
• Able to adapt to a fast-paced retail environment.

Responsibilities

• Report to the Store Manager and ensure assigned duties are completed accurately
• Monitor the flow of shipments and follow up on discrepancies
• Perform box counts, validate against bills of lading, and report shortages or damages
• Assist with year-end inventory counts and related preparation
• Determine shipping methods and prepare necessary paperwork
• Receive merchandise, complete transfer forms, and place product on the selling floor
• Maintain neat, clean, and orderly stock areas and ensure cash wraps are stocked with supplies
• Complete basic luggage repairs using small hand tools and track repaired items
• Perform deliveries and assist selling-floor client advisors as requested
• Use the R-client tool to communicate with clients about repairs or product proposals
• Support new store projects as required by management

Skills

Attention to detail

Team player

Strong communication

Problem solving

Flexible schedule

Lifting up to 25 lbs

Education

High school diploma or equivalent

Tools

R-client tool

Job description

Summary

The Retail Support Associate assists the store team with operational duties to increase productivity and performance. The role oversees shipments and inventory, performs basic luggage repairs, and supports selling-floor activities. The associate maintains stock areas and cash wraps, completes transfers and deliveries, and helps client advisors as needed.

Responsibilities

• Report to the Store Manager and ensure assigned duties are completed accurately
• Monitor the flow of shipments and follow up on discrepancies
• Perform box counts, validate against bills of lading, and report shortages or damages
• Assist with year-end inventory counts and related preparation
• Determine shipping methods and prepare necessary paperwork
• Receive merchandise, complete transfer forms, and place product on the selling floor
• Maintain neat, clean, and orderly stock areas and ensure cash wraps are stocked with supplies
• Complete basic luggage repairs using small hand tools and track repaired items
• Perform deliveries and assist selling-floor client advisors as requested
• Use the R-client tool to communicate with clients about repairs or product proposals
• Support new store projects as required by management

Requirements

• High school diploma or equivalent
• Detail oriented, task focused, and a strong team player
• Professional with strong verbal and written communication skills
• Excellent problem-solving skills and a positive attitude
• Ability to work varied hours, including nights, weekends, and holidays
• Must be able to lift boxes up to 25 lbs repeatedly