Sales Supervisor (LA)

Diptyque Paris; California (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Diptyque Paris is seeking a Sales Supervisor for their Los Angeles location. This role involves leading a dynamic retail team, ensuring exceptional customer experiences, and driving sales performance. Candidates should have a strong background in luxury retail with proven success in achieving sales targets.

The ideal candidate will possess excellent communication and leadership skills, a customer-centric approach, and the ability to manage retail operations effectively. A high school diploma is required; a bachelor's degree is preferred.

Qualifications

• Minimum 2 years in a supervisory or lead sales role in luxury retail.
• Demonstrated success in achieving sales targets.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Supervise and train sales associates.
• Monitor sales goals and implement strategies.
• Ensure high customer service standards.

Skills

Sales target achievement

Team motivation

Customer-centric approach

Communication skills

Bilingual in Spanish

Education

High school diploma or equivalent

Bachelor's degree in business

Tools

POS systems

Job description

Job Summary

Diptyque Distribution LLC. is seeking a dynamic and results-oriented Sales Supervisor to lead and motivate our Los Angeles retail team, ensuring exceptional customer experiences and driving sales performance.

Job Responsibilities

• Supervise and support a team of sales associates, providing training, coaching, and performance feedback.
• Monitor daily sales goals and key performance indicators (KPIs), implementing strategies to achieve and exceed targets.
• Ensure excellent customer service standards are consistently met, fostering a welcoming and luxurious shopping environment.
• Manage store operations, including inventory control, merchandising, visual standards, and compliance with company policies and procedures.
• Assist with scheduling, payroll, and other administrative tasks as needed.
• Resolve customer issues and complaints effectively and professionally.
• Conduct regular team meetings to communicate sales objectives, product knowledge, and company updates.
• Identify opportunities for team development and growth, implementing training initiatives.
• Collaborate with the store manager to implement sales promotions and marketing initiatives.

Job Qualifications

• 2+ years of experience in a supervisory or lead sales role within a luxury retail environment.
• Proven track record of achieving sales targets and motivating a team.
• Strong understanding of retail operations, including inventory management and merchandising.
• Excellent communication, interpersonal, and leadership skills.
• Customer-centric approach with a passion for delivering exceptional service.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic computer applications.
• High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.
• Bilingual in Spanish is a strong asset.