Retail Sales Supervisor: Lead Luxury Customer Experience

Splendid; Santa Monica (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Splendid is seeking a Sales Supervisor to lead a high-performing store team in Santa Monica, CA. You will drive sales, coach associates, and ensure exceptional customer experiences while upholding company policies and brand standards.

You will partner with Store Manager and Assistant Manager to manage day-to-day operations, payroll, and team development, ensuring a cohesive and engaging shopping environment for clients seeking luxury fashion and a personalized experience.

Qualifications

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience.
• At least 1 year of supervisor experience.
• Must work weekend and night shifts.

Responsibilities

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
• Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
• Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
• Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.

Skills

Leadership

Time management

Communication

Organization

Problem solving

Cash handling

Initiative

Job description

Splendid is seeking a Sales Supervisor to lead a high-performing store team in Santa Monica, CA. You will drive sales, coach associates, and ensure exceptional customer experiences while upholding company policies and brand standards.

You will partner with Store Manager and Assistant Manager to manage day-to-day operations, payroll, and team development, ensuring a cohesive and engaging shopping environment for clients seeking luxury fashion and a personalized experience.