COS Supervisor

COS; Washington (District of Columbia); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

COS Incentive Program

Employee Assistance program

Vacation/Wellness

Parental Pay

Commuter Benefits

Pet Insurance (enrollment)

Voluntary Benefits

Job summary

COS in Washington, DC is seeking a Supervisor to elevate customer experiences and lead a team of sales associates. You will support store operations, handle opening/closing procedures, and ensure accurate stock delivery and replenishment.

You will coach staff to deliver expert styling advice and maintain an engaging store environment, acting as a brand ambassador and upholding COS values in every customer interaction.

Qualifications

• Previous experience in retail / hospitality with store operations knowledge.
• Customer-focused and service-driven.
• Passion for products and ability to share enthusiasm.
• Adaptable to changing priorities and requests.
• Proactive, action-oriented, and initiative-driven.
• Strong listening and communication skills.
• Willingness to learn and be flexible with varied hours.

Responsibilities

• Deliver an excellent customer experience through styling advice and product knowledge.
• Open/close the store and support management as needed.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire sales associates to uphold exceptional service standards.
• Oversee daily operations including delivery, replenishment, and floor coverage.
• Act as a brand ambassador upholding COS values in every interaction.

Skills

Retail experience

Store operations

Open/close procedures

Stock delivery

Customer focus

Product enthusiasm

Adaptable & flexible

Strong communication

Job description

Job Description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 32 - 40 hours a week.
• Compensation: $23.56-$26.72

Due to data policies, we only accept applications through career page.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance (enrollment)
• Plus, additional Voluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

Job Location

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