Retail Supervisor: Lead Teams & Elevate Service

VF Corporation; Virginia (MN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical plan

Benefits overview

Job summary

The North Face in the United States is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Store leadership

Customer engagement

Coaching

Communication

Sales goals

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face in the United States is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.