Retail Supervisor: Lead Team, Elevate Service

The North Face; Burlington (MA); On-site; USD 27,000 - 40,000; Part time

Job summary

The North Face in Burlington, MA is seeking a part-time Supervisor to lead a dynamic store team and deliver exceptional customer experiences. You will coach associates, model selling behaviors, and partner with store leadership to drive sales, inventory accuracy, and visual standards.

You thrive in a fast-paced retail setting, enjoy mentoring others, and are committed to inclusive, high-energy service that reflects the brand’s values.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced customer-focused environment.
• High School Diploma or equivalent preferred; demonstrated achievements valued.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.

Skills

Customer engagement

Coaching

Leadership

Communication

Tools

Retail software

Job description

The North Face in Burlington, MA is seeking a part-time Supervisor to lead a dynamic store team and deliver exceptional customer experiences. You will coach associates, model selling behaviors, and partner with store leadership to drive sales, inventory accuracy, and visual standards.

You thrive in a fast-paced retail setting, enjoy mentoring others, and are committed to inclusive, high-energy service that reflects the brand’s values.