Store Team Lead - Elevate Customer Experience

VF Corporation; Town of Florida (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

The North Face is seeking a part-time Supervisor to support the store leadership team and elevate customer experience. You will coach associates, oversee daily operations, and help maximize profitability while upholding brand standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to foster an inclusive team culture in a fast-paced environment. This role offers a competitive hourly wage and eligibility for incentive programs.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer‑centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Coaching

Communication

Team development

Customer engagement

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face is seeking a part-time Supervisor to support the store leadership team and elevate customer experience. You will coach associates, oversee daily operations, and help maximize profitability while upholding brand standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to foster an inclusive team culture in a fast-paced environment. This role offers a competitive hourly wage and eligibility for incentive programs.