Retail Team Lead: Elevate Customer Experience

Nike; Terrell (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts

401(k) Plan

Tuition Reimbursement

Health Savings Accounts

Flexible Savings Accounts

Employee Stock Purchase Plan

Employee Assistance Program

Mental Health Support

Financial Coaching

Child Care Support

Caregiving Benefits

Job summary

Nike Terrell is seeking a dedicated Retail Supervisor to lead a fast-paced store environment. You will be the face of NIKE, guiding customers, mentoring teammates, and upholding Nike’s Service Principles to deliver an exceptional consumer journey.

Responsibilities include operating cash registers, stocking displays, and participating in store events. This role emphasizes enthusiasm, reliability, and a passion for NIKE products.

Qualifications

• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays.
• Ability to learn and train on the latest products and technologies.
• Use customer service authentically to ensure customers feel seen and understood in our stores.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Retail experience

Customer service

Training ability

Tools

POS system

Job description

Nike Terrell is seeking a dedicated Retail Supervisor to lead a fast-paced store environment. You will be the face of NIKE, guiding customers, mentoring teammates, and upholding Nike’s Service Principles to deliver an exceptional consumer journey.

Responsibilities include operating cash registers, stocking displays, and participating in store events. This role emphasizes enthusiasm, reliability, and a passion for NIKE products.