Retail Supervisor: Customer Experience Leader

Nike Inc; Wrentham, Northern (MA, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

PTO & Holidays

401(k) Plan

HSA / FSA

ESPP

EAP

Tuition reimbursement

Job summary

Nike Factory Store in Wrentham, MA is hiring a Retail Supervisor. The role is full-time, 34–40 hours weekly, with nights and weekends. You will guide the team in delivering outstanding customer service and managing in-store operations at a fast pace.

Benefits include employee discounts, PTO, 401(k), HSA/FSA options, ESPP, EAP, and tuition reimbursement. You must be 18+, with 1 year of retail experience and flexibility in scheduling.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18 years old.
• Flexibility to work nights, weekends, and holidays.
• Ability to learn and train on latest products and technologies.
• Use customer service authentically to ensure customers feel seen and understood.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing a positive attitude to teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.
• Operate a cash register, stocking, and displaying products; assist with shipping and receiving.

Skills

Retail experience

Customer service

Teamwork

Flexible scheduling

Job description

Nike Factory Store in Wrentham, MA is hiring a Retail Supervisor. The role is full-time, 34–40 hours weekly, with nights and weekends. You will guide the team in delivering outstanding customer service and managing in-store operations at a fast pace.

Benefits include employee discounts, PTO, 401(k), HSA/FSA options, ESPP, EAP, and tuition reimbursement. You must be 18+, with 1 year of retail experience and flexibility in scheduling.