Retail Supervisor: Lead, Coach & Drive Customer Experience

Vans; Ann Arbor (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

Vans is seeking a part-time Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Collaborate with the Store Manager and Assistant Manager to maximize profitability and foster an inclusive culture. The role requires 1+ years in retail leadership, a high school diploma or equivalent, and a passion for delivering outstanding

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Customer engagement

Coaching

Store leadership

Education

High School Diploma or equivalent

Job description

Vans is seeking a part-time Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Collaborate with the Store Manager and Assistant Manager to maximize profitability and foster an inclusive culture. The role requires 1+ years in retail leadership, a high school diploma or equivalent, and a passion for delivering outstanding