Retail Supervisor: Lead, Coach and Service Excellence

Vans; Wrentham (MA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Internship

Job summary

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure outstanding store standards in merchandising, engagement, and profitability.

You’ll partner with the Store Manager to maximize sales, foster an inclusive culture, and deliver strong performance in a fast-paced retail environment. Prior store leadership and high school diploma preferred.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Store leadership

Coaching

Communication

Influence

Multi-tasking

Tech literacy

Team building

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure outstanding store standards in merchandising, engagement, and profitability.

You’ll partner with the Store Manager to maximize sales, foster an inclusive culture, and deliver strong performance in a fast-paced retail environment. Prior store leadership and high school diploma preferred.