Retail Supervisor: Lead, Coach & Delight Customers

Pure Hockey, LLC; Omaha (NE); Hybrid; USD 2,135,000 - 2,617,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Omaha is seeking a Retail Supervisor to lead in a fast-paced store, delivering outstanding customer service and driving sales. You will train staff, manage inventories, coordinate with leadership on metrics and expectations, and ensure a positive, organized shopping experience for every customer.

This role requires strong leadership, merchandising knowledge, and the ability to work flexible hours, weekends and holidays.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Skills

Customer service

Leadership

Coaching

Inventory management

Cash handling

Problem solving

Merchandising

Scheduling

Training

Job description

Pure Hockey, LLC in Omaha is seeking a Retail Supervisor to lead in a fast-paced store, delivering outstanding customer service and driving sales. You will train staff, manage inventories, coordinate with leadership on metrics and expectations, and ensure a positive, organized shopping experience for every customer.

This role requires strong leadership, merchandising knowledge, and the ability to work flexible hours, weekends and holidays.