Retail Supervisor: Lead, Coach & Customer Experience

Timberland; Indianapolis (IN); On-site; USD 24,000 - 33,000; Part time

Job summary

The North Face is seeking a part-time Supervisor to support the store leadership team in Indianapolis, driving exceptional customer service, coaching staff, and maintaining store standards. You will collaborate with the Store Manager to maximize profitability and uphold VF’s values in a fast-paced retail environment.

You should have 1+ years in retail or store leadership, with a High School Diploma preferred.

Qualifications

• Our foundation skills include driving results through store teams and exceeding sales and profit goals.
• We expect coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication with the ability to influence across levels.
• Flexible, solution-oriented, and able to adapt in a fast-paced retail environment.
• Independent work style with shifting priorities and business expectations.
• Proficient with word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention.
• Promote community engagement by participating in local initiatives and events.

Skills

Results driven

Coaching & development

Verbal & written communication

Flexible / adaptable

Word processing & spreadsheets

Retail software tools

Physical stamina

Education

High School Diploma or equivalent

Tools

Retail software

Job description

The North Face is seeking a part-time Supervisor to support the store leadership team in Indianapolis, driving exceptional customer service, coaching staff, and maintaining store standards. You will collaborate with the Store Manager to maximize profitability and uphold VF’s values in a fast-paced retail environment.

You should have 1+ years in retail or store leadership, with a High School Diploma preferred.