Retail Supervisor – KPI-Driven & Bonus Eligible

PUMA North America, Inc.; Michigan; On-site; USD 29,000 - 33,000; Full time

Job summary

PUMA North America, Inc. in Michigan is hiring a Store Associate to deliver outstanding customer experiences, drive sales and KPI targets, and support the Store Manager with staff training and scheduling.

The role requires 1–2 years in retail, strong communication, teamwork, and the ability to lift up to 30 pounds. Base pay ranges from $21.00 to $24.00 per hour, with bonus and benefits.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• Demonstrated ability to reason through complex issues
• Ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required
• Use of the senses: speaking, hearing, depth perception, etc.
• Ability to lift/carry, push/pull up to 30 pounds regularly

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Achieve or exceed sales, KPI and profitability goals through planning, expense control and service
• Assist Store Manager with recruitment, training and development of employees
• Manage payroll control and scheduling to maintain profitability and service levels
• Manage and communicate merchandise opportunities to Store leadership
• Achieve inventory and shrink goals; conduct physical inventory counts
• Handle and process incoming and outgoing merchandise
• Maintain a safe, healthy and compliant working and shopping environment
• Work non-traditional hours including weekends, evenings, holidays

Skills

Retail experience

Customer service

Communication

Team player

MS Office

POS systems

Tools

POS systems

Retail software

MS Office

Job description

PUMA North America, Inc. in Michigan is hiring a Store Associate to deliver outstanding customer experiences, drive sales and KPI targets, and support the Store Manager with staff training and scheduling.

The role requires 1–2 years in retail, strong communication, teamwork, and the ability to lift up to 30 pounds. Base pay ranges from $21.00 to $24.00 per hour, with bonus and benefits.