Retail Supervisor - Game Day Fan Experience Lead

Fanatics Commerce; Baltimore (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Supervisor to lead the front-line retail team across daily operations and game-day execution. The role involves coaching, managing on-duty responsibilities, and ensuring an exceptional fan experience in a fast-paced venue environment.

The supervisor will work with store leadership to meet revenue targets, optimize per cap, and improve UPT, using available data, automation, and AI-enabled insights.

Qualifications

• Minimum of two years of experience in retail or sales, with leadership experience preferred.
• Ability to coach and develop front-line team members based on performance and expectations.
• Proficiency with retail operation systems or ability to learn quickly.

Responsibilities

• Lead front-line retail team and ensure strong daily operations.
• Deliver consistent game-day execution and high-quality fan experiences.
• Perform Manager on Duty responsibilities and maintain store standards.
• Collaborate with leadership on revenue targets, per cap, and UPT using data-driven insights.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Adaptability

Technology savvy

Tools

POS

OpSuite

My Playbook

Service Now

OKTA

Job description

Fanatics Commerce is seeking a Retail Supervisor to lead the front-line retail team across daily operations and game-day execution. The role involves coaching, managing on-duty responsibilities, and ensuring an exceptional fan experience in a fast-paced venue environment.

The supervisor will work with store leadership to meet revenue targets, optimize per cap, and improve UPT, using available data, automation, and AI-enabled insights.