Retail Supervisor - Lead Fan Experience & Fast-Paced Ops

Fanatics Commerce; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Associate to deliver outstanding fan-focused service on the showroom floor and during in-game events. You will greet fans, assist with product selections, and process transactions with a commitment to a top-tier shopping experience.

The role requires a friendly, team-oriented attitude, reliability, and the ability to work a flexible schedule including evenings, weekends, holidays, and game days. Training is provided to uphold Fanatics' brand standards.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and help make their shopping experience enjoyable.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and stockroom standards with attention to detail.
• Process sales transactions via the Fanatics POS system.

Skills

Customer service

Communication

Teamwork

Flexibility

Mobility

Education

High school diploma

Job description

Fanatics Commerce is seeking a Retail Associate to deliver outstanding fan-focused service on the showroom floor and during in-game events. You will greet fans, assist with product selections, and process transactions with a commitment to a top-tier shopping experience.

The role requires a friendly, team-oriented attitude, reliability, and the ability to work a flexible schedule including evenings, weekends, holidays, and game days. Training is provided to uphold Fanatics' brand standards.