Retail Supervisor - Game Day Experience Lead

Fanatics Commerce; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Fanatics Commerce in Cleveland, OH, is seeking a Retail Supervisor for the Cleveland Browns Team Store. You will lead the front-line part-time team and coach staff to deliver exceptional fan experiences during game days and events.

The role requires 2+ years in retail or related fields, prior leadership experience, and a flexible schedule including nights and weekends. You will work with POS and inventory tools to optimize store performance and fan service.

Qualifications

• 2+ years of retail, customer service, or hospitality experience required.
• Prior leadership or supervisory experience required.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours during games and events.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Coach part-time retail team (Retail Associate/ Retail Lead) and provide training.
• Maintain stockroom organization and support back-of-house operations.
• Perform Manager on Duty responsibilities during shifts and events.

Skills

Retail leadership

Customer service

Coaching

Communication

Problem solving

Team motivation

Education

Relevant degree or equivalent combination of education, training, and work experience

Tools

POS system

Inventory systems

My Playbook

Service Now

OKTA

Job description

Fanatics Commerce in Cleveland, OH, is seeking a Retail Supervisor for the Cleveland Browns Team Store. You will lead the front-line part-time team and coach staff to deliver exceptional fan experiences during game days and events.

The role requires 2+ years in retail or related fields, prior leadership experience, and a flexible schedule including nights and weekends. You will work with POS and inventory tools to optimize store performance and fan service.