Retail Supervisor: Drive Sales, Service & Merchandising

TravisMathew; Wauwatosa (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

TravisMathew is seeking a dependable Retail Supervisor to lead in-store sales and service, drive KPIs, and nurture a high-performing team. You will mentor part-time staff, coordinate with visual merchandising, and foster a warm, customer-first shopping experience across the floor.

The role emphasizes leadership, strategic thinking, and weekend/evening availability to meet store goals while building strong relationships with clients and driving repeat business.

Qualifications

• Bachelor’s degree preferred
• 1-3 years’ experience in retail store management
• 2 years’ experience in a client services related capacity
• Proficiency in MS Office and POS systems
• Strong written and verbal communication and leadership skills

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

Skills

Microsoft Applications

POS systems

Back office operations

Visual merchandising

Recruitment / training

Written and verbal communication

Team mentoring

Cross-functional collaboration

Independent decision making

Flexible hours

Education

Bachelor’s Degree in Business or related field

Job description

TravisMathew is seeking a dependable Retail Supervisor to lead in-store sales and service, drive KPIs, and nurture a high-performing team. You will mentor part-time staff, coordinate with visual merchandising, and foster a warm, customer-first shopping experience across the floor.

The role emphasizes leadership, strategic thinking, and weekend/evening availability to meet store goals while building strong relationships with clients and driving repeat business.